If something has gone wrong, tell us promptly so we can investigate the job records and work toward a fair resolution.
Provide your booking reference, property address, date of attendance, a clear description of the concern and any relevant photos or messages.
We review the booking details, engineer notes, timings, approvals, photographs and payment record. We may contact you or the engineer for additional information.
We aim to acknowledge complaints promptly and provide a substantive response within a reasonable period. Insert the business's final target response times before launch.
If the issue remains unresolved, the business should explain any available escalation or alternative dispute resolution route that applies to its sector or memberships.
Phone: 0207 101 3100
Email: hello@emergencyhandyman-london.co.uk